My Order
FAQ Website Updates
Website Updates
Q: Why do I have to reset my password?
A: We upgraded our site to give you the best shopping experience possible! For security reasons, you'll need to create a new password.
Q: Where is my password reset email?
A: Reset emails can take a few minutes to arrive. Be sure to check your spam or junk folder if you don't see it.
Q: What's new about the maurices site?
A: Shopping at maurices has never been better. We’ve updated for a better experience on your mobile, faster checkout and upgraded benefits for account members.
Q: Do I need to create an all-new account?
A: No, your existing account is still active. You only need to reset your password.
Q: What if I can’t remember my old password?
A: That’s ok! Reset links will go directly to your email. If you have an issue, our live chat is here to help.
Q: Will I lose my mRewards points?
A: No. Once you reset your password, all your mRewards perks will be viewable in your online dashboard. Or a stylist can look them up in store.
Q: Will my saved payment methods still be available?
A: You will need to re-enter your saved payment options.
Q: What about my saved shipping address?
A: Yes, your address will still be saved with your account.
Q: Can I still see my order history?
A: Yes, your order history will be available on your online dashboard after you reset your password.
Q: Will my saved wishlist still be there?
A: Your maurices wishlist will reset with the site update.